Refund Policy
A 24-hour refund window on every plan, when it applies, and how to ask.
Last updated
In short
If Royal Stream IPTV Canada will not work on your setup and we cannot fix it together, you can ask for a refund within 24 hours of activation. If the service works and you simply change your mind after using it, a refund generally will not apply.
24-hour refund window
Every Royal IPTV plan, from a single-screen premium IPTV plan to five screens, can be refunded if you request it within 24 hours of activation. The best way to avoid needing one is to take the free trial of our Canadian IPTV service first and test it on your own TV and internet.
Talk to support first
Most problems in the first day are quick to solve: the wrong player app, a typo in the login, or a Wi-Fi issue. Message support before requesting a refund — it is faster, and you keep the premium IPTV service you wanted.
When a refund applies
When the subscription could not be activated, when a technical fault on our side stops the service working and we cannot resolve it, or when you were charged twice for the same plan.
When a refund does not apply
After the 24-hour refund window has passed, when the service works as described but your connection or device cannot support it, when a specific channel was not carried and you did not ask us to check first, or when these terms have been broken.
How to request a refund
Contact us through any support channel with the plan you bought, when you bought it, the device you used, where in Canada you watch, and what happens when you try to watch.
Processing
Approved refunds are returned using the original payment method, in Canadian dollars as charged for all plans in Canada. How long it takes to appear depends on that payment provider.
Ready when you are
Start Watching With Royal Stream IPTV
Try it free on your own TV first, then pick a plan. We set you up on the device you watch on.